Shipping policy

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At NutriSkin Routine, we are committed to delivering your beauty and self-care products safely and efficiently. Please review our shipping policy below for information about order processing, delivery times, and shipping conditions.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, when available.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

  • United States: Approximately 5–12 business days
  • Canada: Approximately 7–15 business days
  • United Kingdom: Approximately 5–12 business days
  • Australia & New Zealand: Approximately 7–15 business days
  • Other International Destinations: Approximately 7–20 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer during holidays, promotional periods, customs delays, weather events, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

From time to time, NutriSkin Routine may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.

Please allow 24–72 hours for tracking information to update after your order has been shipped.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local delivery provider before contacting us.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

NutriSkin Routine is not responsible for delays caused by customs clearance.

6. Incorrect or Incomplete Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible at [Your Customer Support Email].

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at [Your Customer Support Email] with your order number.

We will work with you and the shipping carrier to investigate the issue.

Please note that once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product
  • A brief description of the issue

We will review your request and determine the appropriate solution.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

NutriSkin Routine
Email: [Your Customer Support Email]
Website: [Your Website URL]

We appreciate your business and thank you for choosing NutriSkin Routine.